Think of a time when:
you received excellent customer service;
you got a promotion;
you received an award;
you fell in love.
Now think of a time when:
you received poor customer service;
you were passed on a promotion;
your teammate or co-worker got the award;
you didn't get the girl or guy.
We've all been through all of these — many of us, many times.
In the first set you felt good; at varying degrees. In the second set you felt bad; also at varying degrees.
The reason why has something — not everything — to do with how IMPORTANT you felt.
Put differently:
Make someone feel important; they will likely have a good experience. Make them feel un-important; they will likely have a bad experience.
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