My Photo

My Other Accounts

« The New Progress Credo | Main | Who else wants a raise? Here's how: »


maldives cruises

The information was really awaited for me since inception of google plus. Today I will set the button on my business website


Gary, great blog. Your point is so true about how org charts should be upside down with customers and those who serve customers at the top. I've seen several companies do what you suggest and turn their org charts upside down. It worked in each case! The culture was transformed to one that was flexible and responsive to the ever-changing needs and expectations of customers.

Here’s a white paper on workforce effectiveness showing how to develop and support the critical folks who interact directly with customers. It shows how leaders need to provide training opportunities to equip their teams with the skills they need to really understand customers and effectively solve their problems.

org charts

Org charts always play a bigger role to structure people in any of the organization. Structure can be upside down also but the goals should be same.

The comments to this entry are closed.